Economy

Food and drinks are available for purchase from our onboard menu

Seating with additional legroom can be purchased

Available for purchase onboard

• View our current live2air in-flight entertainment
• View the full Terms and Conditions

No

Includes 7kg carry-on baggage

This fare does not include a checked baggage allowance – however guests can purchase checked baggage of up to 23kg.

• More information on baggage

No

Name Changes
Not permitted

Flight Time and Date Changes
Permitted up to 24 hours prior to the flight
Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted.

• More information on fees and charges

Cancellations
Permitted up to 24 hours prior to the flight
Guests who cancel bookings up to 24 hours before flight departure will incur a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date that original flight was purchased.

No-shows 
Guests who check in, but do not fly, will not be eligible for a credit.

• More information on fees and charges

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Refunds are not available.

Instant payment required

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned

• View more information on Velocity Points and Status Credits

Economy

A selection of food and drinks included from our onboard menu

Seating with additional legroom can be purchased

Available if offered onboard

• View our current live2air in-flight entertainment
• View the full Terms and Conditions

Yes

7kg carry-on baggage
23kg checked baggage allowance

• More baggage information

No

Name Changes 
Permitted up to 24 hours after the flight
The guest’s name can be changed on a booking up to 24 hours after the flight, provided none of the flights on the booking have been taken.
A name change fee will be applied.
The applicable name change fee will reflect the fee published on our website at the time the guest makes their request.
Name changes should be made via the Guest Contact Centre (GCC).

Flight Time and Date Changes
Permitted up to 24 hours after the flight
No change fee is applicable. Any difference in price between the original and new fare must be paid.

• More information on fees and charges

Cancellations
Permitted up to 24 hours after the flight
Guests can cancel bookings up to 24 hours after flight departure, by paying a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date that original flight was purchased.

• More information on fees and charges

Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

No-shows
Guests who check in, but do not fly, will not be eligible for a refund or credit.

• More information on fees and charges

Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund.
Credits or refunds will be for the value of the original fare (less any fee payable).

Note: Refunds are not available for all forms of payment.
Refunds are available via the GCC. Conditions apply – please refer General Information above.

Instant payment required

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned

• View more information on Velocity Points and Status Credits

Premium Economy

Selection of food and drinks from our onboard menu

Not applicable

live2air in-flight entertainment included

• View our current live2air in-flight entertainment
• View the full Terms and Conditions

Yes

7kg carry-on baggage
69kg checked baggage allowance

• More information on baggage

No

Name Changes
Permitted up to 24 hours after the flight
The guest’s name can be changed on a booking up to 24 hours after the flight – provided none of the flights on the booking have been taken.

Flight Time and Date Changes
Permitted up to 24 hours after the flight
No change fee is applicable. Any difference in price between the original and new fare must be paid.

Cancellations
Permitted up to 24 hours after the flight
A refund or a credit for the balance will be issued. Credits must be used within 12 months of the date that original flight was purchased.
Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

No-shows
Guests who check in, but do not fly, will not be eligible for a refund or credit.

Note: Velocity Frequent Flyer fares must be changed/cancelled by calling the GCC

Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund.
Credits or refunds will be for the value of the original fare (less any fee payable).

Note: Refunds are not available for all forms of payment.
Refunds are available via the GCC. Conditions apply – please refer General Information above.

Instant Payment or Book and Hold
Book and Hold is available online, or via the GCC and travel agents. Bookings can be put on hold for up to 72 hours without payment. Bookings made within 72 hours of the flight departure will require instant payment.

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned

• View more information on Velocity Points and Status Credits

Business Class cabin

Full premium dining experience from our exclusive Business Class menu

Not applicable

Included

• View our current live2air in-flight entertainment
• View the full Terms and Conditions

Yes

7kg carry-on baggage
69kg checked baggage allowance

• More information on baggage

Yes*

*Where lounge access is available, check-in staff will provide a lounge invitation and directions

Name Changes
Permitted up to 24 hours after the flight
The guest’s name can be changed on a booking up to 24 hours after the flight – provided none of the flights on the booking have been taken.

Flight Time and Date Changes
Permitted up to 24 hours after the flight
No change fee is applicable. Any difference in price between the original and new fare must be paid

Note: Velocity Frequent Flyer fares must be changed/cancelled by calling the Guest Contact Centre

Cancellations
Permitted up to 24 hours after the flight
A refund or a credit for the balance will be issued. Credits must be used within 12 months of the date that original flight was purchased.
Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

No-shows
Guests who check in, but do not fly, will not be eligible for a refund or credit.

Note: Velocity Frequent Flyer fares must be changed/cancelled by calling the GCC

Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund.
Credits or refunds will be for the value of the original fare (less any fee payable).

Note: Refunds are not available for all forms of payment.
Refunds are available via the GCC. Conditions apply – please refer General Information above

Instant Payment or Book and Hold
Book and Hold is available online, or via the GCC and travel agents. Bookings can be put on hold for up to 72 hours without payment. Bookings made within 72 hours of the flight departure will require instant payment.

Velocity Points and Status Credits based on fare class and miles flown

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned

• View more information on Velocity Points and Status Credits